Company Name：NOVA SILK ROAD SARL
Company Address：37 rue des Mathurins, Paris, France
Contact Us At firstname.lastname@example.org
We Will Respond Quickly!
Please allow 5-10 days for delivery because we ship worldwide.
You Have Are Money Back Guarantee, So If Your Item Never Arrives Or If You Are Not Satisfied With Your Order You Will Be Refunded Your Money!
All of our products are dispatched within 3 business days but during peak times such as holiday seasons and public holidays this may be delayed slightly. Most of our items shipped to United States will take 1-2 weeks as we select a balance of the fastest and cost effective shipping offered.
If by chance your item has not arrived within 10 business days please contact us at YOUR EMAIL so that we may assist you regarding the status of your order. Orders depending on the destination in the world might take longer due to couriers and customs inspections so please take this into consideration should your order not arrive within the usual 10 days.
Where is my order shipped from?
We have partnerships with the manufacturers of the products we sell, and source our products from their warehouses directly. Depending on the product you order, the package may ship from China, the United States, or elsewhere. If you have a question about a particular product, Contact Us.
How is My Order Shipped?
We use the United State Postal Service and ePacket, among other providers. To keep shipping rates down we compare costs between these carriers and ship the most efficient way.-
How Long Will It Take to Get My Order?
Most of our supplies will ship to the Continental US in 3 weeks from your purchase date. Some high-demand or hard to find products can take up to 4 weeks, but this is always noted on the product page, and we’ll send you a message to confirm if it will take any longer than 3 weeks. Again always feel free to Contact Us if you have questions.